NEXUM Technology & Professional Services Overview
Welcome to NEXUM, where innovative credit and collections technology meets two decades of proven expertise. We transform the complex world of receivables management into streamlined, efficient operations that deliver measurable results for organisations across the UK and beyond.
Smarter Credit & Collections Technology, Trusted for 20+ Years
In an increasingly competitive marketplace, effective credit and collections management can mean the difference between thriving and merely surviving. NEXUM has established itself as the trusted partner for organisations seeking to optimise their invoice-to-cash processes, delivering tangible results day after day.
2,000+
Daily Users
Professionals across the industry rely on NEXUM every single day
10M+
Live Accounts
Actively managed accounts generating real-time insights
£10bn
Accounts Value
Total worth of accounts under management
End-to-End Invoice to Cash Management
Our comprehensive software solution accompanies your receivables through every stage of their lifecycle—from initial invoice risk monitoring through arrears management, debt recovery, litigation, and enforcement. At the heart of this capability lies NEXUM's intelligent decisioning engine, sophisticated analytics platform, and seamless integration capabilities that connect effortlessly with your existing systems.
60%
Full ROI in 6 Months
Majority of customers achieve complete return on investment within half a year
40%
Full ROI in 12 Months
Remaining customers realise total returns within the first year
These aren't just statistics—they represent real organisations that have transformed their collections operations, reduced days sales outstanding, improved cash flow, and freed their teams to focus on strategic customer relationships rather than administrative tasks. When you partner with NEXUM, you're investing in proven technology backed by a track record of consistent, measurable success.
NEXUM Collections Technology: Comprehensive Features
NEXUM provides an extensive suite of integrated tools designed to address every aspect of credit and collections management. Our platform has been carefully architected to support the full spectrum of receivables activities, from initial customer engagement through to final resolution.
Core Collections Capabilities
Strategic Management
  • Accounts Receivables Management
  • Strategic Account Collections
  • Intelligent Decision Based Workflow Engine
  • Powerful Predictive Analytics Function
  • Dispute Management & Escalation
  • Performance & Target Monitoring
  • Detailed Cost Budgeting
Payment Processing
  • Cash Application & Reconciliation
  • Credit & Debit Card Processing
  • Direct Debit Integration
  • Self Service Portals
  • Billing & Transactional Processing
  • Cash Forecasting
  • Multi Currency Support
Legal & Compliance Features
Court Procedures
County Court and High Court modules integrated as standard, streamlining legal processes and ensuring compliance with jurisdictional requirements.
Insolvency Actions
Comprehensive bankruptcy and insolvency action management, from statutory demands through to final proceedings.
Enforcement
High Court Enforcement capabilities with full tracking and management of enforcement activities.
Secured Debt
Specialised secured debt and asset management functionality for complex collateral situations.
Intelligence & Integration
  • Integrated Management Information
  • Activity Recording & Analysis
  • Credit Risk Information Integration
  • Scoring & Risk Assessment
  • HM Land Registry Link
  • Strategy & Policy Review Tools
  • Online Enquiry & Self Service Facility
  • Third Party Agent Portal
  • Debt Purchase Management
  • Document Storage & Management
  • Multi Lingual Support
  • API Integration Capabilities
Every feature has been developed through close collaboration with industry professionals, ensuring that NEXUM addresses real-world challenges with practical, effective solutions. Our technology doesn't just automate existing processes—it transforms them, creating new opportunities for efficiency, compliance, and strategic insight that weren't possible with legacy systems.
Services: A Tailored Approach to Match Your Demands
Technology alone, no matter how sophisticated, cannot guarantee success. That's why NEXUM combines cutting-edge software with comprehensive professional services designed to ensure your implementation succeeds and your team maximises the platform's potential. Our service offerings are built on decades of experience implementing collections technology across diverse organisations.
Implementation & Project Management
Our experienced project managers guide you through every phase, from initial scoping through to go-live and beyond, ensuring timelines are met and objectives achieved.
Training & Configuration
Comprehensive training programmes tailored to your team's needs, combined with expert configuration services to optimise NEXUM for your specific workflows.
Support Services
Choose from onsite or remote support options, with bespoke service level agreements designed to provide the level of assistance your operation requires.
Infrastructure & Integration Services
Software as a Service
Application hosting solutions that eliminate infrastructure headaches whilst providing enterprise-grade reliability and performance.
IT Infrastructure
Fully managed, hosted IT infrastructure with robust back-up and disaster recovery capabilities to protect your critical data.
System Integration
Seamless integration with your existing accounting, billing, ERP, or accounts receivable systems, ensuring data flows smoothly across your technology ecosystem.
Custom Configuration
Whilst NEXUM provides comprehensive functionality out of the box, we recognise that every organisation has unique requirements. Our team works closely with clients to create features that address specific business needs. Whether you require industry-specific workflows, unique reporting capabilities, or integration with specialised systems, our team has the expertise to deliver solutions that extend NEXUM's capabilities whilst maintaining system integrity and supportability.
This service-led approach ensures that NEXUM becomes more than just software—it becomes a strategic partnership that evolves with your organisation's changing needs, supporting your growth and adapting to new challenges as they emerge.
Commercial: Every Project Is Cost Justifiable
We understand that investing in new technology represents a significant decision that requires careful financial consideration. That's why NEXUM's commercial approach has been designed with flexibility and value at its core, ensuring that organisations of all sizes can access world-class collections technology in a manner that aligns with their budgetary requirements and business objectives.
Flexible Payment Options
Choose between project-related payments that align with implementation milestones or subscription-based models that spread costs predictably over time, allowing you to manage cash flow whilst accessing full functionality.
Tailored Proposals
Every organisation faces unique challenges and operates under different constraints. Our commercial team works closely with you to develop proposals that reflect your specific needs, ensuring you invest only in the capabilities and services that deliver genuine value to your operation.
Transparent Pricing
We believe in straightforward, transparent pricing that eliminates surprises and hidden costs. From initial consultation through implementation and ongoing support, you'll have complete visibility of all costs, enabling accurate budgeting and informed decision-making.
Rapid Return on Investment
With the majority of customers achieving full return on investment within 6-12 months, NEXUM represents not just an expense but a genuine investment that pays dividends through improved efficiency, reduced costs, and accelerated cash collection.
Our team brings extensive experience in structuring agreements that work for organisations across sectors—from multinational corporations to specialist debt recovery firms. We'll work with you to understand your budget parameters, business case requirements, and organisational approval processes, ensuring that our proposal supports rather than hinders your procurement journey. The result is a commercial arrangement that provides genuine value whilst remaining affordable and justifiable within your organisation's financial framework.
A Single Solution for the Entire Industry
The credit and collections industry encompasses a remarkably diverse range of organisations, each with distinct operational models, regulatory requirements, and strategic priorities. Yet despite this diversity, a common thread runs through every successful operation: the need for sophisticated technology that can adapt to specific requirements whilst maintaining efficiency, compliance, and effectiveness.
NEXUM has been meticulously engineered to address this fundamental challenge, providing a unified platform that serves the unique needs of corporate businesses, third-party collection agencies, law firms, and debt purchasers without compromise. Rather than forcing organisations to adapt their processes to fit rigid software constraints, NEXUM flexes to accommodate the way you work, supporting industry-specific workflows whilst maintaining a consistent, powerful core.
Corporate Commercial
Comprehensive credit management from order to payment
Collection Agencies
Efficient third-party debt recovery operations
Law Firms
Pre-legal and legal debt recovery services
Debt Purchasers
Portfolio management and collections optimisation
This single-solution approach delivers significant advantages. Organisations operating across multiple business models can standardise on one platform, reducing training requirements, simplifying IT infrastructure, and creating consistency in reporting and management information. For industry professionals moving between roles or organisations, NEXUM's presence across sectors means skills remain transferable, reducing learning curves and accelerating productivity.
From the point an order is placed through to final settlement and payment, NEXUM accompanies your receivables on their journey, providing the tools, intelligence, and automation required at each stage. Whether you're monitoring invoice risk, managing disputes, negotiating payment plans, pursuing legal action, or analysing portfolio performance, NEXUM provides the functionality you need within a single, integrated environment. This comprehensive coverage eliminates the inefficiencies and data gaps that arise when multiple disconnected systems attempt to support the collections lifecycle, ensuring seamless information flow and consistent process execution from start to finish.
Corporate Commercial Organisations
For corporate and commercial organisations, effective credit management represents a critical balance between supporting sales growth and protecting cash flow. Your business likely operates across multiple locations, perhaps spanning different business units, branches, or even countries, with customer and credit information distributed across various systems—each maintaining its own version of truth about customer relationships and payment status.
This fragmentation creates significant challenges. Credit controllers struggle to obtain a complete picture of customer relationships when information resides in siloed systems. Disputes become difficult to track and resolve when customer service, sales, and finance teams lack visibility of ongoing issues. Credit policies, carefully crafted at a strategic level, prove difficult to enforce consistently when operational teams lack the tools to implement them systematically.
1
Unified Customer View
NEXUM consolidates customer and credit information from across your organisation, providing a single, authoritative view that reflects your commercial hierarchies—business units, groups, parent companies, countries, and regions.
2
Policy Enforcement
Manage customer accounts in accordance with established credit policies through automated workflows that ensure consistency whilst allowing appropriate flexibility for complex customer relationships.
3
Dispute Management
Systematically record and manage account and invoice disputes through structured workflows that involve relevant stakeholders, track resolution progress, and ensure timely closure.
4
Cash Flow Optimisation
Accelerate cash collection through intelligent prioritisation, automated follow-up activities, and comprehensive payment facilities that make it easy for customers to settle their obligations.
Strategic Focus for Commercial Success
Your priority isn't simply collecting money—it's doing so in a manner that preserves and enhances valuable customer relationships. NEXUM supports this objective by providing your team with the information and tools they need to engage professionally and effectively with customers, resolving issues swiftly and facilitating payment through convenient, secure channels.
By automating routine administrative tasks and providing intelligent decision support, NEXUM frees your credit professionals to focus on the strategic aspects of their role: building relationships with key accounts, identifying early warning signs of financial distress, and working collaboratively with sales teams to support business growth whilst managing risk appropriately.
Third-Party Collection Agencies & External Law Firms
Third-Party Debt Collection Agency
As a third-party collection agency, your success hinges on operational efficiency and client satisfaction—two objectives that are inextricably linked yet challenging to optimise simultaneously. Your clients demand results: maximum recovery rates, rapid resolution, and comprehensive reporting that demonstrates value. Meanwhile, your profitability depends on minimising the time and cost required to achieve those outcomes.
Maximise Efficiency
Reduce time and cost per account through intelligent automation and optimised workflows
Delight Clients
Deliver accurate, meaningful, and timely information that demonstrates your value
Drive Growth
Use technology as a competitive advantage to secure new clients and expand existing relationships
NEXUM addresses these imperatives by dramatically reducing the administrative overhead associated with collections activity. Automated workflows ensure that accounts progress efficiently through your collection strategies without requiring constant manual intervention. Intelligent decisioning identifies the most promising accounts and recommends optimal actions, allowing your team to focus their efforts where they'll generate the greatest returns. Comprehensive client portals provide real-time visibility of portfolio performance, eliminating the need for manual report generation whilst building trust through transparency.
External Law Firm
Law firms operating debt recovery and litigation practices face unique challenges that distinguish them from other collection organisations. Your clients expect legal expertise combined with operational excellence, and your charging structures must reflect the bespoke nature of legal services whilst remaining competitive and transparent.
Flexible Fee Structures
NEXUM accommodates diverse charging models—from fixed fees through to contingency arrangements, hourly rates, and hybrid approaches—ensuring that your billing reflects the specific agreements reached with each client.
Administrative Efficiency
Debt recovery generates substantial administrative workload: court documents, compliance checks, deadline management, and cost calculations. NEXUM automates these tasks, allowing your legal professionals to focus on work that genuinely requires their expertise.
The platform's sophisticated legal modules understand court procedures, automatically calculating fees, costs, and interest in accordance with relevant rules and regulations. Document generation capabilities produce court-ready paperwork, whilst deadline management ensures that critical dates are never missed. This combination of legal knowledge and operational efficiency enables your firm to operate a profitable debt recovery practice that delivers exceptional service to clients whilst maintaining sustainable margins.
Debt Purchasers: Portfolio Management Excellence
Purchasing portfolios of debt represents a distinct business model with unique challenges that separate it from traditional collections activity. Your success depends not merely on recovering individual debts but on achieving targeted returns across entire portfolios within specific timeframes whilst managing acquisition costs, operational expenses, and compliance requirements.
01
Portfolio Acquisition
Acquire debt portfolios at appropriate valuations based on projected recovery rates and operational capabilities.
02
Strategic Segmentation
Segment portfolios based on debtor characteristics, debt age, balance ranges, and likelihood of recovery to optimise collection strategies.
03
Cost Management
Monitor expenditure meticulously, ensuring that collection costs remain within budget whilst pursuing maximum recovery.
04
Performance Tracking
Track actual performance against forecasts continuously, adjusting strategies dynamically to achieve targeted returns.
05
Value Realisation
Ensure that purchase costs are recovered within optimal timeframes, maximising return on investment for each portfolio.
NEXUM provides sophisticated debt purchase management capabilities specifically designed to address these requirements. Individual portfolios can be configured with detailed funding information, recovery targets, expense budgets, and portfolio-specific collection strategies. As collections activity proceeds, NEXUM tracks performance in real time, comparing actual results against projections and highlighting variances that require management attention.
Critical Success Metrics
Cost Per Account
Every second spent managing an account attracts cost—telephone time, letter generation, legal fees, and overhead allocation. NEXUM meticulously tracks these costs at account level, enabling precise profitability analysis and informed decisions about when further collection activity remains economically justified.
Recovery Velocity
Time is money in debt purchasing. The faster you can recover purchase costs, the sooner capital becomes available for new acquisitions. NEXUM's intelligent strategies and automation capabilities accelerate recovery timelines, improving cash generation and enabling portfolio growth.
Comprehensive management information provides the insights required to operate successfully in this demanding market. Key performance indicators track recovery rates, collection efficiency, cost management, and profitability across portfolios, enabling data-driven decision-making at both strategic and operational levels. This visibility ensures that only the most efficient collection strategies and procedures are employed, maximising the likelihood of achieving forecasted returns whilst maintaining compliance with regulatory requirements.
Complete Invoice-to-Cash Management: Core Capabilities
NEXUM's comprehensive feature set transforms the entire collections lifecycle, from initial invoice generation through to final payment reconciliation. Our single, integrated platform eliminates the inefficiencies and data gaps that plague organisations attempting to manage receivables across multiple disconnected systems.
Collections Management Foundation
Aged Analysis
Comprehensive ageing analysis at both account and invoice level, providing granular visibility of receivables status and identifying accounts requiring attention.
Collections Cockpit
Intuitive collections enquiry interface providing collectors with all relevant account information, history, and recommended actions in a single, efficient workspace.
Collector's Diary
Intelligent diary management ensuring that follow-up actions are scheduled, tracked, and completed systematically without manual intervention.
Cost Calculations
Automated calculation of costs, charges, and interest in accordance with contractual terms, regulatory requirements, and jurisdictional rules.
Intelligence & Automation
  • User-definable collection strategies based on events and account characteristics
  • Intelligent decision-based workflow engine that applies rules consistently
  • Powerful predictive analytics identifying high-risk accounts and optimal actions
  • DSO, DDO, and credit score/risk storage and monitoring with trend analysis
  • Regulatory and compliance checks automated within workflows
  • Affordability assessments through comprehensive income and expenditure evaluation
  • Late payment fees and interest calculated and applied automatically
  • Dispute and complaint management with resolution workflows and escalation
  • Document storage and management with version control and audit trails
  • County and High Court procedures integrated as standard functionality
  • Scanned document storage with intelligent indexing and retrieval
  • Activity recording and analysis providing insights into collector effectiveness
Communication & Integration
Email Integration
Seamlessly send and receive emails directly within NEXUM, maintaining complete correspondence history.
SMS Messaging
Generate and track SMS text messages for time-sensitive communications and payment reminders.
Self-Service Portals
Empower customers and clients with secure online access to account information and payment facilities.
Mobile Applications
Provide field agents with mobile access to critical account information and collection capabilities.
APIs enable integration with leading communications platforms and payment providers, whilst powerful analytics and reporting functionality transforms raw data into actionable insights. This comprehensive capability set ensures that NEXUM can support your organisation's requirements today whilst providing the flexibility to adapt to tomorrow's challenges and opportunities.
Customer Success Stories
Corporate UK Retail Customer
"We selected NEXUM with high expectations and are pleased with the outcome. The NEXUM teams know-how has helped us optimise our operation, supported by consistent high levels of service. We reduced DSO by 14% within the first 9 months."
Real results from real organisations. Our customers consistently report significant improvements across key metrics: reduced days sales outstanding, improved cash flow, enhanced operational efficiency, and better customer relationships. These outcomes aren't achieved through software alone but through the combination of sophisticated technology, expert implementation, and ongoing support that characterises the NEXUM partnership approach.
Measurable Impact
DSO reductions of 10-25% are common amongst NEXUM customers, translating directly to improved working capital and reduced financing costs. But the benefits extend beyond pure financial metrics to encompass operational improvements that create sustainable competitive advantage.
Operational Excellence
Teams report dramatic reductions in administrative workload, allowing professionals to focus on activities that genuinely require human judgment and relationship skills. Compliance improves as automated workflows ensure consistent adherence to policies and procedures.
For further information about how NEXUM can transform your collections operation, please visit www.nexumsoftware.com, call us on +44 (0)20 8760 0036, or email info@nexumsoftware.com. Our team is ready to discuss your specific requirements and demonstrate how NEXUM can deliver measurable improvements to your organisation.
System Integration & Strategic Capabilities
NEXUM's power extends far beyond standalone functionality. Our platform's sophisticated integration capabilities and strategic features enable it to serve as the central nervous system for your entire collections operation, connecting seamlessly with existing systems whilst providing advanced capabilities that transform how you manage receivables.
Accounting & ERP Systems Integration
Your organisation has invested significantly in accounting, ERP, or accounts receivable systems that serve as the financial backbone of your business. NEXUM complements rather than replaces these investments, integrating seamlessly to provide specialised collections functionality whilst maintaining your existing financial systems as the authoritative source of transaction data.
Integration enables NEXUM to process individual customer accounts based on sophisticated rules contained within user-definable strategies. These strategies reflect your credit policies precisely, ensuring that each account receives appropriate treatment based on its characteristics—value, age, payment history, risk profile, and relationship importance.
NEXUM maintains comprehensive aged analysis, records Days Sales Outstanding trends, stores credit limits and credit scores, and respects your commercial hierarchical structures. Whether you operate through business units, groups, parent companies, or across countries and regions, NEXUM accommodates your organisational complexity.
Strategic Account Collections
One size does not fit all in collections. Different accounts require different approaches based on numerous factors: relationship value, payment history, dispute status, financial condition, and strategic importance. NEXUM's strategic collections capabilities enable you to define sophisticated, conditional strategies that automatically route accounts through appropriate treatment paths.
1
Strategy Definition
Define Intelligent rule-based strategies that examine account characteristics and trigger appropriate actions automatically.
2
Conditional Processing
Apply complex logic looking for specific information—account value, arrears level, broken promises, location, risk scores—then process accordingly.
3
Automated Intelligent Execution
Execute strategies consistently across thousands of accounts without requiring manual decision-making for routine scenarios.
4
Continuous Optimisation
Analyse strategy performance and refine approaches based on empirical results rather than assumptions.
Dispute & Complaint Management
Payment disputes and customer complaints represent significant challenges for collections teams. These situations demand careful handling to preserve customer relationships whilst resolving issues efficiently. NEXUM provides comprehensive dispute management functionality that reduces manual effort dramatically whilst ensuring appropriate resolution processes are followed consistently.
01
Recording
Capture detailed information about disputes and complaints, including categorisation, supporting documentation, and customer communications.
02
Assignment
Route disputes to appropriate resolution workflows based on type, value, and complexity, involving relevant stakeholders automatically.
03
Resolution
Track resolution progress, enforce timeframes, and escalate unresolved disputes that exceed acceptable aging thresholds.
04
Compliance
Embed compliance checks within workflows, ensuring resolution within regulatory timeframes and proper documentation of outcomes.
Payment Processing & Financial Management
Effective collections extend beyond communication and negotiation to encompass the practical mechanics of receiving, processing, and reconciling payments. NEXUM provides sophisticated payment processing capabilities that streamline these critical functions, reducing administrative overhead whilst improving accuracy and accelerating cash application.
Cash Application & Reconciliation
A substantial proportion of customer payments arrive via bank transfer, standing order, direct debit, or giro payment—typically without detailed remittance information that clearly identifies which invoices are being settled. Manually analysing these payments, reconciling them against outstanding invoices, and allocating them correctly represents a significant administrative burden that consumes valuable time whilst introducing the possibility of errors.
1
Automated Import
Import bank statement data electronically, eliminating manual data entry and reducing processing time dramatically.
2
Intelligent Matching
Apply sophisticated matching algorithms that identify the invoices being paid even with incomplete remittance information.
3
Exception Handling
Route unmatched payments to appropriate team members for manual investigation and allocation with complete audit trail.
4
Reconciliation
Ensure that payments allocated in NEXUM match those recorded in your financial systems, maintaining data integrity.
Credit & Debit Card Processing
The ability to negotiate a settlement and take immediate payment represents a critical capability that can mean the difference between successful recovery and ongoing arrears. NEXUM's integrated card processing functionality enables collectors to capture payment securely during customer conversations, reducing friction and improving completion rates.
Secure Processing
PCI-compliant card processing that validates cards, checks available balances, and processes payments securely into your designated bank accounts without exposing sensitive card data to collectors.
Immediate Allocation
Payments taken via integrated card processing are automatically allocated to the correct account within NEXUM, updating balances in real time and triggering appropriate workflow actions.
Direct Debit Integration
Direct debits represent an excellent method for securing regular payments, particularly for instalment arrangements. However, traditional direct debit setup processes involve substantial administrative overhead: paper mandate forms, signature collection, scanning, and submission to BACS for processing—all creating delays and opportunities for errors.
Paperless Setup
Establish direct debits during telephone conversations using BACS-approved paperless processes
Electronic Submission
Submit instructions electronically to customer bank accounts without requiring physical signatures
Automatic Reconciliation
Import payment confirmations and allocate automatically to correct accounts within NEXUM
This streamlined approach dramatically reduces the administrative burden associated with direct debit management whilst improving customer experience through simplified setup processes. Customers appreciate the convenience of automated payments, whilst your organisation benefits from improved payment reliability and reduced manual processing requirements.
Legal Processes & Debt Purchase Management
Comprehensive Legal Action Capabilities
When negotiation and standard collections activities fail to secure payment, legal action becomes necessary. NEXUM provides comprehensive legal process management covering the full spectrum of debt recovery procedures for both consumer and commercial debts, secured and unsecured obligations.
County & High Court
Complete County Court and High Court modules integrated as standard, covering claim issuance, judgments, and enforcement.
Bankruptcy & Insolvency
Full support for bankruptcy and insolvency procedures, from statutory demands through petitions and winding-up orders.
Enforcement
High Court Enforcement capabilities with complete tracking of enforcement agent activity and recovery status.
Secured Debt
Specialised functionality for managing secured debts with detailed asset information and charge registration.
NEXUM understands legal procedures intimately, automatically calculating fees, costs, and interest in accordance with relevant court rules and jurisdictional requirements. The system generates court-ready documentation, tracks critical dates, manages hearing schedules, and records outcomes—ensuring that your legal recovery actions proceed efficiently and in full compliance with procedural requirements.
Bankruptcy & Insolvency Actions
Making an individual bankrupt or winding up an insolvent company represents an action of last resort, typically pursued only when other recovery methods have been exhausted. These procedures demand specific expertise and meticulous attention to detail, with strict procedural requirements and substantial consequences for errors.
Process Management
NEXUM enables practitioners to handle bankruptcy and insolvency cases from initial statutory demand through petition preparation, hearing management, defence handling, and final winding-up proceedings, maintaining complete documentation and audit trails throughout.
Compliance Assurance
Automated compliance checks ensure that procedural requirements are met, deadlines are observed, and necessary documentation is prepared correctly, reducing the risk of costly procedural errors that could undermine recovery actions.
Secured Debt & Asset Management
Managing secured debts demands exceptional attention to detail and comprehensive information management. NEXUM provides sophisticated capabilities for storing detailed asset information—property details, vehicle specifications, vessels, aircraft, or any other asset type—alongside the secured debt itself.
Integration with HM Land Registry enables automatic updates when property ownership changes or charges are registered, whilst comprehensive asset registers maintain complete histories of valuations, inspections, and condition assessments. This detailed information proves invaluable when enforcement becomes necessary, ensuring that recovery actions can proceed efficiently with full knowledge of asset values and locations.
Debt Purchase Management
Organisations purchasing debt portfolios face unique management challenges that distinguish them from traditional creditors or collection agencies. NEXUM provides specialised debt purchase functionality that addresses these requirements comprehensively.
100%
Portfolio Visibility
Complete transparency across all portfolios with detailed funding, target, and performance information
24/7
Real-Time Tracking
Continuous monitoring of collections activity, costs, and returns against forecasts and budgets
£
Profitability Analysis
Detailed profitability calculations based on collections achieved versus activity costs incurred
Each portfolio or debt book can be configured with specific funding information, recovery targets, cost budgets, and tailored collection strategies. Comprehensive management information provides Key Performance Indicators that enable continuous monitoring of portfolio performance, identifying successful strategies and highlighting areas requiring attention. This granular visibility enables debt purchasers to optimise their operations continuously, ensuring that capital is deployed effectively and targeted returns are achieved.
Management Information & Performance Analytics
Data without insight provides limited value. NEXUM transforms the vast quantities of information generated by collections activity into actionable intelligence that drives better decisions, improves performance, and identifies opportunities for operational enhancement.
Integrated Management Information
NEXUM provides multiple tiers of management information, ranging from standard operational reports through to sophisticated, web-based interactive tools that enable executives and managers to monitor Key Performance Indicators and drill down into underlying detail when questions arise.
Days Sales Outstanding
Track DSO trends across the organisation, identifying improvement opportunities and measuring the impact of collections initiatives on working capital.
Collector Performance
Monitor individual and team performance against targets, identifying top performers and providing coaching opportunities for those requiring support.
Broken Promises
Analyse patterns of broken payment commitments, enabling risk-based segmentation and appropriate treatment strategies for unreliable payers.
Full integration with Excel enables detailed analysis and custom reporting, whilst PDF and web page outputs facilitate information sharing across stakeholders. Whether you need operational dashboards for front-line managers or executive summaries for board-level reporting, NEXUM accommodates your management information requirements comprehensively.
Detailed Cost Budgeting
Understanding collection costs—both in aggregate and at account level—proves essential for managing profitability, whether you're collecting your own receivables or managing portfolios on behalf of clients. NEXUM's budgeting module provides sophisticated cost management capabilities that enable precise control over collection expenditure.
Budget Definition
Set spend limits at client, portfolio, or organisational level, defining budgets for different cost categories: legal fees, enforcement costs, communication expenses, and overhead allocations.
Real-Time Monitoring
Track expenditure in real time as costs are incurred, comparing actual spending against budgets and generating alerts when thresholds approach or are exceeded.
Top 5 UK Utility Company
"Continued improvement of operations is our way. We selected NEXUM as a credit management solution to fully integrate into our Finance Operation. We see NEXUM as part of our team, their knowhow and approach is helping us achieve our longer term cashflow optimisation objectives."
Performance & Target Monitoring
Whether monitoring your own organisation's performance or tracking results against client-imposed targets, NEXUM provides comprehensive target management capabilities. Define targets at individual collector, team, business unit, client, or portfolio level across multiple dimensions: activities completed, cash collected, instalment arrangements established, DSO improvement, legal actions initiated, diary clearance rates.
Comprehensive reporting provides exceptional visibility of Key Performance Indicators, enabling proactive management intervention when performance deviates from expectations. Visual dashboards highlight successes and concerns at a glance, whilst detailed drill-down capabilities enable investigation of underlying factors driving performance outcomes. This visibility transforms management from reactive fire-fighting to proactive performance optimisation.
Activity Analysis & Communication Capabilities
Comprehensive Activity Recording & Analysis
Every action taken within NEXUM generates data that can be analysed to drive continuous improvement. This granular activity tracking provides insights into both individual performance and account behaviour, enabling data-driven decisions that optimise collection strategies and resource allocation.
Team Analysis
Compare collector performance across multiple dimensions, identifying best practices and training opportunities
Account History
Track complete account activity including broken promises, communication attempts, payments, and failures
Strategy Optimisation
Use activity data within collection strategies to route accounts intelligently based on historical behaviour
Predictive Insights
Analyse patterns to predict future behaviour and optimise resource deployment accordingly
For team members, activity analysis reveals success patterns: which collectors excel at securing payment arrangements, who achieves the highest contact rates, which team members most effectively handle disputes. This intelligence enables targeted coaching and best-practice sharing that lifts overall team performance.
For customer accounts, NEXUM records comprehensive histories: the number of promises broken, calls attempted and completed, correspondence sent and received, payments made and failed. This information feeds back into collection strategies, enabling NEXUM to automatically adjust treatment based on observed behaviour patterns—escalating unreliable payers more aggressively whilst maintaining relationship-focused approaches for accounts with positive payment histories.
Cash Forecasting
Accurate cash flow forecasting proves critical for financial planning and working capital management. NEXUM provides sophisticated forecasting capabilities based on scheduled payments: promised payment dates, instalment plan schedules, court-ordered payments, and other committed items.
1
Scheduled Items
Aggregate all scheduled payments across portfolios, providing visibility of expected cash inflows by date and payment method
2
Risk Assessment
Apply risk factors based on historical reliability, adjusting forecasts to reflect the probability of scheduled payments being made
3
Actual vs. Forecast
Compare actual cash received against forecasts, identifying variances and refining prediction models continuously
4
Payment Method Analysis
Break down forecasts by payment method—cash, cheque, direct debit, card, bank transfer—enabling working capital planning
Online Enquiry & Self-Service Capabilities
Providing stakeholders with direct access to information reduces administrative burden whilst improving service levels. NEXUM's online enquiry and self-service capabilities cater to multiple audiences: internal departments, external clients, and customers themselves.
Internal Users
Dispute resolution teams, customer service representatives, and account managers access relevant information without requiring full NEXUM licences, reducing costs whilst enabling effective service delivery.
External Clients
Clients placing accounts for collection access real-time information about portfolio performance, add instructions, record payments, and download documentation through secure portals.
Customer Access
End customers view account status, download invoices and statements, make payments, and set up payment arrangements through user-friendly self-service interfaces, reducing inbound contact volumes.
Mobile applications extend these capabilities to field-based operations, enabling enforcement agents, visiting collectors, and remote workers to access critical information and complete key tasks regardless of location. This mobility improves productivity whilst ensuring that data remains current and accessible across distributed teams.
Advanced Integration & Compliance Features
Modern collections operations demand sophisticated integration capabilities and robust compliance frameworks. NEXUM provides both, enabling organisations to operate efficiently within complex technology ecosystems whilst maintaining adherence to evolving regulatory requirements.
Billing & Transactional Processing
For law firms and collection agencies, generating accurate, timely billing represents a critical business function. NEXUM provides comprehensive billing capabilities that accommodate diverse charging structures and complex client arrangements.
Flexible Pricing
Each activity can be costed using scalable rates—fixed fees, sliding scales, percentage calculations, or hybrid models tailored to individual client agreements.
Automated Calculation
As collection activity proceeds, charges accumulate automatically based on configured rate cards, eliminating manual calculation and reducing billing cycles.
Export Capability
Transaction data exports seamlessly to accounting systems, maintaining consistency between operational and financial records whilst reducing double-entry requirements.
Corporate departments benefit from intercompany billing templates that enable accurate cost allocation across business units, supporting financial transparency and enabling activity-based costing models that inform strategic resource allocation decisions.
Credit & Risk Information Integration
Your direct experience with customers provides valuable insights, but understanding how others have fared when extending credit to the same entities adds another dimension to risk assessment. NEXUM integrates with leading credit reference agencies and risk information providers, incorporating external scores and data alongside your internal intelligence.
Multi-Source Scoring
Store and analyse credit scores, risk ratings, and predictive indicators from multiple providers, comparing these assessments against your own experience to develop sophisticated risk models.
Automated Alerts
Configure alert rules that notify relevant team members when credit scores deteriorate, adverse information appears, or other risk indicators exceed acceptable thresholds.
Integration with the London Gazette ensures that accounts are updated automatically with insolvency notices, enabling proactive responses to customers facing financial difficulties. This early warning capability allows you to adjust credit terms, accelerate collection activity, or take protective action before situations deteriorate further.
Call Recording & Telephony Integration
Telephone communication remains fundamental to effective collections, and the quality of these interactions directly impacts outcomes. NEXUM's telephony integration capabilities enable organisations to optimise call-based activity whilst maintaining compliance with recording and monitoring requirements.
01
Automated Recording
Trigger call recording at specific points within collection strategies, ensuring that critical conversations are captured without requiring manual intervention.
02
Schedule Management
Schedule outbound calls systematically, ensuring consistent contact attempts whilst respecting regulatory restrictions on calling times and frequencies.
03
Performance Analytics
Track call statistics—contact rates, right-party contacts, conversion rates—enabling continuous improvement of calling strategies and individual coaching.
04
Quality Assurance
Review recorded calls for quality assurance purposes, ensuring that regulatory requirements are met and customer interactions maintain appropriate professional standards.
Strategy & Policy Review
Collections strategies should evolve based on empirical evidence rather than assumptions. NEXUM provides interactive management information dashboards that enable systematic strategy review and evidence-based policy refinement.
Top 10 Global Law Firm
"NEXUM have continued to work with us and their knowhow forms a vital part of the relationship. Although the NEXUM software delivers the features we require, the high level of service provided by the NEXUM team adds the real value. It has not only dramatically improved DSO by 25%, but had a major impact on reducing write-offs and accurately reporting WIP."
Compare alternative strategies empirically, drilling down to individual team performance, debt portfolio characteristics, client-specific results, and activity-level effectiveness. This analytical capability transforms strategy development from art to science, enabling continuous optimisation based on observed outcomes rather than intuition or industry conventions that may not apply to your specific circumstances.
Multi-Currency & Jurisdiction Support
Global operations demand technology that accommodates diverse regulatory environments and currencies. NEXUM supports multiple currencies and languages whilst enabling configuration of jurisdiction-specific legal procedures and compliance requirements. Whether you operate across UK regions, throughout Europe, or globally, NEXUM adapts to local requirements whilst maintaining consistent operational frameworks that enable centralised management and consolidated reporting.
The Business Case: Creating More Time for People to Collect
Creating More Time for People to Collect
After a contract is executed, the amount payable becomes a receivable that will remain on your books until either payment is received or the balance is written off as bad debt. Managing this accounts receivable ledger proves critical to your organisation's top and bottom lines, as well as cash flow position—yet the process is fraught with challenges that consume resources and delay collections.
The True Cost of Receivables Management
The price agreed with customers incorporates your margins for delivering products or services. Each day that payment is delayed increases the actual cost of the original order, eroding those carefully calculated margins. Beyond interest charges, the cost of pursuing payment can be surprisingly high—telephone time, correspondence, investigation, dispute resolution, legal action—accumulating expenses that transform profitable transactions into marginal or even loss-making activities.
Contact Customer
Initial outreach and communication
Establish Payment Date
Secure commitment and schedule
Monitor Payment
Track promised payment arrival
Investigate Non-Payment
Understand reasons for delay
Identify Risk
Assess cash at risk and likelihood
Escalate Activity
Intensify efforts against doubtful payers
This traditional approach remains reasonable when information is limited. However, organisations seeking to proactively manage receivables and reduce Days Sales Outstanding require tools that provide extended visibility regarding potential payment problems before they materialise.
Three Critical Success Factors
Payment likelihood and timing depend primarily on three interrelated factors that must be monitored continuously and addressed systematically:
Customer Expectation
Did you supply what was ordered, in working condition, within requested timeframes, at the agreed price? Failures in any dimension create legitimate grounds for payment withholding and require investigation and resolution before payment will be forthcoming.
Risk Factors
Does the customer possess funds to pay? Have circumstances changed since credit was extended? What is their payment history—with you and others? Economic conditions, industry trends, and financial stability all influence payment likelihood.
"It's all about collecting cash and identifying risk as fast as possible."
Contact Frequency
Despite best efforts, some customers require regular prompting to prioritise your invoices amongst competing demands. The frequency and quality of contact—calls, letters, emails, text messages—directly influences payment priority within customer payment queues. Automated, systematic contact programmes prove more effective than sporadic manual efforts that depend on individual collector initiative and available time.
Top 5 Global Debt Purchaser
"We selected NEXUM to integrate within our collections operation as part of our drive to continually improve business efficiency. NEXUM's knowhow and approach ensured that the project was delivered to our high expectations."
The NEXUM Advantage: Speed, Cost Reduction & Strategic Insight
NEXUM transforms collections from an administrative burden into a strategic capability that generates measurable business value. Our approach focuses on three interconnected elements that together create dramatic improvements in efficiency, effectiveness, and outcomes.
Awareness
Continuous monitoring identifies changes requiring attention
Action
Automated workflows execute responses systematically
Resources
Optimised utilisation of people and technology
Timings
Reduced time investment per account
Compliance
Workflow-driven regulatory adherence
Analysis
Comprehensive insights with granular detail
Measurable Impact: Time and Cost Reduction
Consider a typical scenario: A customer promises payment by a specific date—the second consecutive broken promise. The outstanding balance has grown from £500 to £1,500 as additional orders were fulfilled. This situation demands immediate action involving multiple steps, stakeholder notifications, and follow-up scheduling.
Traditional Approach
Total actions required: 11 separate tasks
Time investment: 30 minutes per account
Cost per account: £25
Manual effort includes: calling customer, sending multiple communications via different channels, notifying internal stakeholders, updating systems, scheduling follow-ups, and documenting activities.
NEXUM Approach
Total actions required: 1 primary task (customer call)
Time investment: 4 minutes per account
Cost per account: £3.50
Cost & time reduction: 86%
NEXUM automates administrative tasks, allowing collectors to focus exclusively on value-adding customer communication whilst the system handles notifications, correspondence, scheduling, and documentation automatically.
Dispute Resolution Efficiency
When customers dispute invoices, resolution requires coordination across departments and careful tracking to ensure timely closure. Traditional manual approaches consume substantial time across multiple people and departments.
85%
Time Reduction
From 40 minutes to 6 minutes per dispute
£28
Cost Savings
From £34 to £6 per dispute resolution
5x
Capacity Increase
Handle five times more disputes with same resources
Strategic Opportunity
These efficiency gains create a strategic choice for your organisation:
Option 1: Reduce Costs
Maintain current collection levels whilst reducing headcount and operational expenses, improving profitability through efficiency gains.
Option 2: Increase Collections
Maintain existing headcount whilst dramatically increasing customer contact frequency, accelerating cash collection and reducing DSO substantially.
UK Leading Energy Provider
"What do we need to spend to collect outstanding bills? How long will it take? These are key measurements within our collections process. As important is compliance to the ever changing legislative requirements, which we build into NEXUM for automatic compliance checks."
Getting Started
NEXUM presents a straightforward value proposition: invest in proven technology that delivers measurable returns through reduced costs, improved cash flow, and enhanced compliance. Our track record demonstrates that this investment pays for itself rapidly—60% of customers achieve full ROI within six months, with the remainder realising returns within twelve months.
The only questions remaining are whether NEXUM fits your environment and whether deployment makes financial sense for your specific circumstances. We invite you to contact us to explore these questions in detail, review your requirements, and demonstrate how NEXUM can transform your collections operation.
Contact NEXUM today: Visit www.nexumsoftware.com, call +44 (0)20 8760 0036, or email info@nexumsoftware.com to begin your journey toward collections excellence.